Privacy Policy

Privacy Policy

Who are we?

This site is owned and operated by Relume Ltd registered in England and Wales Company Number 4149374, registered office address 201 Haverstock Hill, London, NW3 4QG.

The address of this website is www.relume.co.uk

This Privacy Policy explains how the company collects, protects and utilises the data collected on this site.

About this Privacy Policy

Relume Ltd are committed to maintaining the trust and confidence of visitors to this website, and users of the services and our applications. We want to let you know that we are not in the business of selling, renting or trading lists with other companies and businesses. It frustrates us when others pass details on, especially without permission. You can be assured that Relume Ltd does not pass on your details unless we are required to do so by a law enforcement agency. In this Privacy Policy, we have provided information on when and why we collect your personal information and how it is used.

Cookies and Tracking

Cookies are used on this website. A cookie is a very small file that is downloaded to your device when you visit this site. Some of the cookies are essential for the site to operate whilst some are non-essential. Those that are considered essential allow the website to work. For example, in our membership areas where content is for members only, cookies are required to confirm that you are a registered member and have logged in using the correct details. By continuing to use the site, we assume that you accept the use of these necessary cookies. If this is not the case, we advise that you leave this website and cease using it. Other cookies which are deemed non-essential often provide us with useful information to help us improve our products and services. Information collected from these cookies may include information you previously entered in the site, the pages you visit, the times and dates of your visit and the device you accessed the site or application with. On visiting the site for the first time, we will inform you that the website uses cookies. You are given the opportunity to opt out of allowing us to use non-essential cookies.

Contacting Us

When you contact Relume Ltd, we collect minimal information which includes your full name, email address, telephone number and message. We collect this information so that we can deal with and respond to your enquiry. This information is sent from our website servers to our email system. We keep records of our communication with you. We use Google’s G Suite for Business for our email services providing high-grade levels of security. You can review the privacy policy for Google on this link.

Working with us

Client Portal

You will become a client of Relume Ltd when you purchase products or services from us. As a client, you may at times in your work with us be invited to join an online client portal, which will give you access to information for the projects Relume Ltd are working on for you. This includes files we share as well as invoices and proposals.

Accounting Software

Relume Ltd uses Xero for accounting purposes. When you become a client of Relume Ltd, we will store details contact details, names, addresses and company information in Xero along with details of any financial transactions that occur. To comply with relevant legislation, we retain this information for six years. You can find out more information about the privacy policy of Xero on this link.

File Storage

Any files you share as a client with Relume Ltd or any that are created as part of the work we do with you, will be stored on our business file storage platforms. We use Google’s G Suite for Business to store and share files. You can read more about Google’s security by visiting this link.

Joining Client portals

Sometimes you may be asked to join a portal which is protected for members only. When you join this site as a member, we collect information from you. To give you this access, we would require your full name and email address. You are also asked to establish your own username and password. These details are necessary to provide membership services to you. We use your email address to give you access to the site, manage your profile, retrieve lost passwords and provide you with information about the services we provide to you. Your email address will also be used to notify you of activity on discussions and from time to time we will contact you for your feedback and to let you know what’s new. Some of these emails are necessary to provide services and products to you. Those that are not necessary have an easy to use unsubscribe option. At any point, you can contact us with any questions or queries you have.

Member Passwords

This site has been purposely designed to ensure that even we do not have access to passwords you create. Guidelines are provided on password selection when you join the site, and we have automated password reminder processes in place. If you have any password issues, we encourage you to follow those steps before contacting us for support. If you do contact us, please remember we are unable to gain access to your password and can only attempt the same steps as you to provide a reset link to you. Our login page is linked here.

Accessing Your Information

You are entitled to view, amend, or delete the personal information that we hold. In order to do so, please contact us.

Updates to this Privacy Policy

This Privacy Policy was last updated on 7^th September 2022 and will be reviewed annually and no later than 7^th September 2023.

Relume Ltd reserves the right to update this Privacy Policy from time to time. If we have valid and up to date contact details for you, we will send you a notification to let you know a new policy has been published and where you can review it. We advise you to act on receiving a notification that our Privacy Policy has been updated and remind you that at all times it is your responsibility to check from time to time for updates to this page.